Return Policy

If you're not fully satisfied with your purchase, you can request a return within 7 days of delivery.

1. Return Window

Return requests must be raised within 7 days of delivery. Items must be unused, in their original packaging, with all accessories, manuals and freebies included.

2. Eligible Items

• Products delivered damaged, defective or not as described.
• Unused products in original sealed packaging.
• Wrong item shipped against your order.

3. Non-Returnable Items

• Earbuds, headphones and other personal-use items once unsealed (unless defective).
• Products with physical/liquid damage caused after delivery.
• Items marked "Final Sale" or "No Returns" on the product page.

4. How To Raise A Return

Email returns@vahmartexpress.com or WhatsApp our support team with your order ID, a short reason and photos (for damaged items). We'll schedule a free reverse pickup wherever serviceable; otherwise we'll share a prepaid courier slip.

5. Quality Check

Once we receive the item, our team completes a quality check within 48 hours. Approved returns move to the refund or replacement queue based on what you chose.

6. Replacements

If a replacement is available, we'll dispatch it within 2 business days of the QC clearing. If stock is unavailable, we'll process a full refund instead.

7. Need Help?

Reach us at returns@vahmartexpress.com — we usually reply within one business day.